This guide will let you know how to get a Full Refund On PS4 & PS5 games using the chat support. You will also learn about what type of question they ask you to do a refund.
First, you have to go to the webpage from the link given below.
https://www.playstation.com/en-us/support/store/ps-store-refund-request/
When you open this site, you can read the refund policy if you want to, as shown in the image below.
Now you have to talk to the refund chatbox. It will be an automated refund chatbox, and first, they ask you, are you the owner of this account? You have to say yes, and then they will ask you for more info like why you want the refund. Then you have to say because your game is not working properly.
Then, they will give you the support ID you have to note down, as shown in the image below.
If you don’t want to chat, you can also call them, and the number is also given on this site for refund support, but this chat method is much more reliable compared to the phone call.